TERMS AND CONDITIONS
Feel safe when shopping online at www.spinchy.com
- Order and payment
- Return and Cancellation
- Guarantee and Warranty
- Price Guarantee
Here you can read our terms and conditions applicable for all your purchases on www.spinchy.com. You are therefore encouraged to read the terms carefully so that you know your rights and obligations before you buy any products from us. For every purchase we ask you to accept the terms of trade conditions.
When you shop with us, all transactions are subject to Danish law. Therefore all disagreements will be settled by The Courts of Denmark.
www.spinchy.com is owned by:
experisense a/s (private limited company)
Strandvejen 100, DK-2900 Hellerup
E-mail: [email protected]
Tel. +45 70 251 152
Founded in 2005
Order and payment
The webshop is open 24/7, so you can always shop with us. However, certain parts of the site will periodically be unavailable due to maintenance.
To shop on Spinchy.com you must be at least 18 years old or have the legal right to enter into a purchase, for example in the form of acceptance from your guardian.
All prices are inclusive of 25 % Danish VAT and in the selected currency. Prices at time of booking apply. Freight and delivery costs are included unless stated otherwise.
- Find the goods you would like to purchase and click on “add to cart”
- Select “view cart”
- Select “Proceed to checkout”
- Enter your personal data and choose where you want the package delivered.
- Choose shipping method.
- Choose payment method.
- Approve the order.
- We will send an order confirmation to you by email.
Receipt of order and order confirmation
When you order an item, you will receive an order confirmation by e-mail. This order confirmation is also your receipt of purchase.
Orders placed on weekdays before 12.00pm are treated on the same day.
Orders placed Friday after 16:00, Saturday, Sunday and holidays are processed the next working day.
Payment by credit card:
In this shop you can pay with the following credit cards:
VISA | VISA/Dankort | VISA Electron | VISA Debit
MasterCard | MasterCard Debit
We do charge card fees, no matter which of the above payments you choose.
The amount will only be withdrawn from your card when the items are dispatched.
Other Forms of Payment:
If you live in Denmark you can also buy on partial payment through ViaBill. You can read more about partial payment through ViaBill here (In Danish)
You can also choose to pay with MobilePay. MobilePay is a solution for payment via your smartphone. If you would like to take advantage of MobilePay, you must install the application on your phone, and link a debit card to it. Be aware that there may be a fee associated with using MobilePay, depending on which payment you choose to use.
When you choose to pay by MobilePay, you will be redirected to a page where you are prompted to enter your phone number. Then you authorize the payment on your phone and the rest will run automatically. It’s never been easier to shop online!
The amount will only be deducted when the items are dispatched.
We offer free shipping on all orders with our standard delivery (except Faroe Islands and Greenland). We use GLS for all supplies, however, espresso machines from Rocket Espresso are shipped more safely with haulage.
GLS delivery takes place in the daytime or delivery and pickup at the GLS package shop.
Stock items will by default be delivered within 2 business days.
Orders can also be picked up within opening hours at the Spinchy Showroom, Gammel Kongevej 37A, 1610 Copenhagen V, Denmark.
When you shop at Spinchy.com you have 14 days to cancel your purchase from the day you receive the goods.
The cancellation period will expire 14 days after the day you;
- Received your product
- Get the last goods in physical possession when it comes to an agreement on several items that have been ordered in one order and delivered separately.
- Get the last lot or the last part in physical possession, when it comes to an agreement on the delivery of a good consisting of multiple lots or pieces.
If you regret your purchase you must, within 14 days of receipt, notify us that you want to cancel your purchase. The notification shall be given by contacting us at [email protected] In your message you need to make us clearly aware of the fact that that you want to use your right of cancellation. You can also choose to use our standard withdrawal form and send together with the item. You can find it here.
You can not cancel your purchase by simply rejecting the goods without clearly letting us know that you would like to cancel your purchase.
Partial cancellation of a purchase
If you have purchased multiple items from us, you have the opportunity to send one or more items back, even if they are purchased in one order.
Note that you can only get a proportionate share of your delivery costs back, corresponding to the balance between the number of items you send back, and the number you keep.
You must send your order back to us without any undue delay and within 14 days after you have notified us that you wish to cancel your purchase. You must bear the direct cost of returning the goods. When returning an item you are responsible for packing the goods safely. You bear the risk from the time of delivery of the goods.
For business customers there are no right of cancellation unless otherwise agreed in writing. Private enterprises, government agencies, associations, foundations and private institutions etc. are considered business customers.
The condition of the item when you send it back
You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and the way it works. In other words, you can inspect the item in the same way as if you examined it in a physical store. If the product is examined and tested beyond what is outlined above, we consider it as used, which means that when you cancel your purchase only get part or none of the purchase amount back, depending on the product’s commercial value. In order to receive back the entire purchase amount you must therefore do the same as you can in a physical store. You must inspect the item, but do not take it in actual use.
Refund of the purchase amount
If you regret your purchase we will refund the amount you have paid to us. In the event of an depreciation you are liable for, this amount will be deducted from the purchase amount.
If you use your right of cancellation, we will refund all payments received from you, including delivery costs (excluding additional costs as a result of your own choice of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any case within 14 days from the date we receive notice of your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
We may withhold reimbursement until we have received the return product, unless you have supplied evidence of returning the item.
If you regret your purchase, the item must be sent to:
Gammel Kongevej 37 A
1610 Copenhagen V
You can also cancel by prior agreement to drop it off in person at the above address.
What should I send back?
You must attach a copy of the order confirmation.
The expedition will be faster if you also fill out our cancellation form.
Note! We do not receive packages sent COD (cash on delivery).
Guarantee and Warranty
When you shop at Spinchy.com you have 24 months warranty under the Danish Sale of Goods Act. Our warranty applies to defects in material and / or workmanship.
When there are defects in a product you can either get it repaired or replaced, refund or reduction in price, depending on the specific situation.
It is a requirement that the complaint is justified and that the defect is not caused by incorrect use of the product or other injurious behavior. It is therefore necessary that you follow the enclosed instructions, washing instructions and other instructions that guide the proper use and maintenance of the product. Non-respect of a product in relation to the prescription, will be construed as misuse or other inappropriate behavior, and therefore the product will not be covered by the warranty.
Should you receive an item you believe is covered by the warranty please contact us at [email protected] Please contact us prior to a return.
How soon should I complain?
You must complain within “reasonable time” after you have discovered the defect. If you complain within two months after the defect is discovered, the complaint will always be timely.
We will refund reasonable return delivery costs
If the complaint is justified we will refund your (reasonable) return delivery costs.
We need the following information when you send the product to us:
When you return the product, please state what the problem is, as detailed as possible. Feel free to use our complaint form here. It is not a requirement, but it eases the process and minimizes turnaround time for the complaint.
Send the product to:
Gammel Kongevej 37 A
1610 København V
Please note, we do not accept COD packages or the like.
Remember that the product must always be returned in protective packaging and get a receipt for the shipment, so that we can reimburse your shipping costs.
Espresso machines – Guaranty and warranty permanently void in case of limescale related false. This assessment is made solely by spinchy.com qualified personnel.
Besides the Danish Sale of Goods Act Spinchy.com provides extra warranty benefits when you follow the manual and maintenance instructions included with each product:
Bamix: 5 years warranty (Though Bamix accessories are under the Danish Sale of Goods Act)
Teddy: 2 years warranty
Novis: 3 years warranty – 10 years warranty on motor
Alligator: 2 years warranty.
What personal information do we collect and process?
As a rule, you can access the website without telling us who you are or revealing any personal information about yourself. However, Spinchy.com needs some personal data to deal with you and provide news and other services to you.
For you to make an sales agreement with us, we need the following information:
CVR number (If you are acting as a company)
Spinchy.com collects and og process information about you when you:
- Makes a payment of purchase
- Provide account information related to creating or making changes to your user account with us in order to use certain services, for example. by creating a profile and sign up for the newsletter.
- Sending a query, complaint or give us feedback; or
- Moreover, provides personal data to us via the website or otherwise.
Spinchy.com only collects the personal information necessary to deliver the provision you ask for. Personal information is registered with (experisense a/s) and is kept for five years, after which data is deleted. When collecting personal information through our website, we ensure that it always happens when submitting your consent, so that you are informed of exactly what information is collected and why.
Spinchy.com is using ePay to handle online purchases and do not keep information on payment instruments such card numbers on debit cards, bank account numbers or the like.
We do not store customer data encrypted.
We do not transmit customer information encrypted.
Who do we disclose personal information to
Personal data submitted on Spinchy.com is only disclosed to:
- Selected and trusted third-party, which may use your personal information in order to provide goods or services that you have ordered;
- and business partners in order to register and maintain your user account.
Spinchy.com also only passes personal data to others, such as abuse registers, in accordance with applicable law, if the customer exercises abuse or defraud against Spinchy.com.
As registered with experisense a/s, you always have the right to object to the registration. You also have the right to inspect the information recorded about you. These rights are secured by the Privacy Act and requests in connection therewith should be addressed to experisense a/s via e-mail: [email protected]
Data Controller for information on www.spinchy.com is exs nordic a/s, [email protected]
Access to Information
You can always change your account information, including specifying whether you want us to contact you with offers on products, services, or unsubscribe the newsletter.
You can also be informed about what information we hold about you. If you wish to receive a copy of this information, please write to us at [email protected]
Where is your personal data stored
Personal information is stored on servers in Denmark. Some personal data is managed by a third party (data manager), who stores and processes personal data on behalf of Spinchy.com in appliance with this data policy and current legislation on personal data protection.
We only retain personal data for as long as necessary in relation to the stated purposes above.
In addition to the information that you enter in connection with the purchase, signing up for the newsletter and other services, Spinchy.com is using cookies.
If you do not want Spinchy.com to identifies your PC, mobile, etc., using cookies, you can reject cookies on your computer by changing the settings in your browser. Where you find the settings depends on which browser you use. However, please be aware that if you do, there are many features and services, you can not use because they require that the website can remember the choices you make.
For each visit – regardless of the presence of a cookie – we record the user’s type of browser, operating system, the host and the URLs of pages that you wish to access. This data is used in a comprehensive and anonymous form for statistical analysis on the general use of the website.
Contact, changes and updates of the personal data policy
Spinchy.com is committed to continuously meet the statutory requirements for the protection of privacy.
If you have questions or comments about our data policy or how we use your personal data, please contact us at [email protected]
Right to complain
If you wish to complain about your purchase, please contact [email protected]
If we fail to find a solution, you can file a complaint about a product or service purchased from us to Konkurrence- og Forbrugerstyrelsens Center for Klageløsning, Carl Jacobsen Vej 35, 2500 Valby, Denmark if conditions are met. You can also complain to the Center for Complaint Resolution via www.forbrug.dk.
You can also choose to use the European Commission’s online complaint portal to file a complaint. This is particularly relevant if you live in an EU country other than Denmark, but has made business with us. Your complaint may be filed in ec.europa.eu/odr. Remember to inform our e-mail address ([email protected]) together with your appeal.
If you have purchased a Spinchy item and then seen us sign or advertise the item at a lower price, we will pay you the difference on a gift card or coupon code for the webshop.
This price guarantee is valid for 14 days after your original purchase – whether you purchased in store or online.
However, our price guarantee does not include already discounted items as well showcase models.
How it works
Whether you have bought in store or online simply just bring your receipt or invoice for the item to our physical store at Gammel Kongevej 37, 1610 Copenhagen V – Please note that the inquiry must be made within the period where the item is on campaign. The difference in the amount can be used for purchase in the store or can be issued on a gift voucher or coupon code for the website.
If you do not have the opportunity to visit our Spinchy store, please contact us at [email protected]