When you shop at Spinchy.com, you have 14 days right of withdrawal from the day you receive the item. The cancellation period expires 14 days after the day you:
- have received your item
- takes physical possession of the last item in the case of an agreement for several different items ordered in one order and delivered individually
- gets physical possession of the last lot or the last part in the case of an agreement for the delivery of a product consisting of several lots or parts
If you regret your purchase, you must notify us within 14 days of receipt that you wish to cancel your purchase. The notice must be given by contacting us at info@spinchy.com . In your message, you must make us clearly aware that you wish to exercise your right of withdrawal. You can also choose to use our cancellation form and send it back. You can find it here: Cancellation form . You cannot undo it by simply refusing to receive the item without clearly notifying us of this at the same time.
Extended Return Policy for the Holiday Season
We accept returns of Christmas gifts until January 31, 2025. Gifts purchased online can also be exchanged in-store.
Partial cancellation of a purchase
If you have purchased several items from us, you have the option of returning one or more items, even if they were purchased under one order. Please note that you can only get a proportional part of the delivery costs back, corresponding to the distribution between the number of items you send back and the number you keep.
Return
You must send your order back to us without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase. You must bear the direct costs in connection with returning the item. When returning, you are responsible for ensuring that the item is properly packed. You bear the risk for the goods from the time of delivery of the goods.
No right of withdrawal
These agreements cannot be cancelled:
1 - Coffee courses and gift cards - There is no right of cancellation on our coffee courses and gift cards.
2 - Business customers - For business customers, there is no right of withdrawal, unless otherwise agreed in writing. Business customers are considered private companies, public institutions, associations, foundations and independent institutions.
The condition of the item when you send it back
You are only liable for any deterioration in the value of the goods which is due to handling other than what is necessary to determine the nature, characteristics and way of functioning of the goods. In other words, you can view the product in the same way as if you viewed it in a physical store. If the item has been tried on in addition to what is described above, we consider it as used, which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the item's commercial value, and in certain cases this may mean , that you can only get the shipping costs back. In order to receive the full purchase amount back, you must therefore do the same as you can in a physical store. You may inspect the item, but not actually use it. We recommend that you send the item back in the original packaging. If the original packaging is missing, this may lead to a decrease in the value of the item.
Refund of the purchase amount
If you regret your purchase, we will refund the amount you paid to us. In the event of a decrease in value for which you are liable, this will be deducted from the purchase amount.
If you use your right of withdrawal, we will refund all payments received from you, including delivery costs (but not the delivery costs you may incur in connection with sending the order back to us).
You must return the order without undue delay and in any event no later than 14 days from the date on which we received notification of your decision to withdraw from this Agreement. We will make such a refund using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise. We can withhold the refund until we have received the item back, unless you have provided documentation that you have returned it before then. If you regret the purchase, the item must be sent to:
Spinchy
Gammel Kongevej 84
1850 Frederiksberg C
Denmark
You can also cancel the purchase by handing it in person to the above address, with prior agreement.
What should I send back?
Please attach a copy of the order confirmation. Shipping goes faster if you also fill in our cancellation form . Note! We do not receive packages sent by cash on delivery
